By now you’ve probably realized that the Internet is a huge place. Since you’re reading this article you most likely know there are an abundance of resources to utilize for nearly anything on this planet.
From healthcare sites to flight reservations, the Internet has a wide array of user-friendly tools that have taken “self-service” to a whole new level.
These days you can hunt down the answers to nearly any question or solve small computer problems with a simple search on the Internet.
Companies such as Microsoft have online support for all of their products. Users can go to support.microsoft.com and view frequently asked questions or common errors for their specific software product.
Microsoft’s site is also a great resource for learning technical terms such as the “techie” terms I mention in these articles.
Questions like “What is a DLL?” and “How do I add holidays to my Outlook 2003 calendar” are all answered on the support site.
Many technology professionals utilize these types of support sites as part of their everyday support and troubleshooting repertoire.
Luckily, online support is not limited to Microsoft’s support site. Computer manufacturers such as HP and Dell offer extensive self-help centers that are tailored to your specific hardware.
For instance, Dell tailors their support site based on a Service Tag number that is unique to your device. Once the Service Tag # is entered into their support page (support.dell.com), the site gives you tools/ wizards to identify your problem and resolution.
Sites such as these give you more control of the investment and minimize the downtime. This equates to higher productivity and less cost.
So next time you run into a nasty error code while trying to email a spreadsheet, take a moment to search for the answer on the appropriate support site. After solving the problem using self-service you may find that you have a lot more “techie” skills than you once thought!
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